Quality Policy

CUSTOMER SATISFACTION

ELECON – Gear Division has achieved ISO 9001 in November 1994 for quality management system.

Achieved IMS ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 certification in 2018 ! It means our customers have complete assurance that ELECON operates to the highest quality standards and that all regulatory requirements are met for our products and services while we continually strive to maintain and improve these standards that set us apart.

Customer satisfaction has always been a fundamental part of our business but implementing IMS (Integrated Management System) standards ensures we identify all present customer needs and identify and assess future requirements.  It also helps us to measure client satisfaction and enables us to continually improve our processes.

An Integrated Management System can benefit our organization through increased efficiency and effectiveness, and cost reductions while minimizing the disruption caused by several external audits. It also shows our commitment to increased performance, employee and customer satisfaction, and continuous improvement.